Privacy policy

Who handles your information

JobSums is operated by Joel Ockenden in Western Australia. For privacy questions, access, corrections, deletion requests or complaints, contact joelockenden@gmail.com from your account email. We may ask you to verify ownership before changing or releasing account information.

Information we collect

We handle your account email, tester or trial status, sign-in and device session records, subscription references, job allowance records and support or feedback submissions. When you use account saving, we also store your workspace, which can include business and customer details, quotes, job notes, materials and supplier prices, plus recent workspace backup versions.

Your browser stores device copies of drafts, jobs, preferences and related information. Sign-in uses an essential secure session cookie. Hosting and service providers may process technical information such as IP addresses and request logs to deliver and protect the service.

Why we use it

We use information to provide sign-in and access, save and recover work, apply monthly allowances, manage subscriptions, send requested sign-in emails, respond to feedback and investigate service or security problems. Authorised administration can access information needed to support these tasks.

Services that help run JobSums

• OpenAI Sites and Cloudflare provide website hosting and account data infrastructure. Owner sign-in uses ChatGPT; testers and trial members use email sign-in.
• Resend delivers sign-in, tester and notification emails. Feedback may be forwarded to our support email.
• Stripe handles subscription checkout, payment details, invoices and billing management. JobSums stores billing references and status, rather than full card details. Live subscriptions are available to signed-in members; approved lifetime testers keep free access.
• If you choose AI plan reading, the uploaded image, calibration dimension, build type and notes are sent to OpenAI to produce a draft take-off. Use only material you have permission to share and remove unnecessary personal information first.
• If you choose the AI Standards checker, the visible project fields (subject, state or territory, building class, edition/permit context and description) are sent to OpenAI for a review checklist. Client details are not automatically included. Remove private information from the description. The checklist is not saved with your job; JobSums records an account identifier, daily attempt count and last request time to limit usage.
• If you use Ask JobSums, your question and recent conversation messages are sent to OpenAI. You can choose to include a previewed set of build measurements; client names, addresses, whole quotes and supplier account details are not included automatically. Chat is held in the current page, not saved to your job. It clears on reload or changing jobs. The shared AI attempt counter limits use. Do not include private customer information in questions.

These providers may process information outside Australia, including in the United States and other countries where they and their service providers operate. Information is handled under their applicable service terms and privacy policies. We cannot promise Australia-only storage.

Storage and your choices

We keep account and workspace records while needed to provide the service, support recovery, resolve disputes and meet applicable recordkeeping obligations. Cancelling a subscription does not automatically erase saved work. Recent backup versions and service-provider records may remain after a change or deletion request; legal or billing records may need to be retained.

You can download backups, update job information in the app, and contact us to request account access, correction or deletion. Account deletion is handled through support, not an automatic button. We will explain any information we must retain. Browser copies are separate from the account copy; clear site data or remove those copies on your own devices when appropriate, after backing up anything needed.

Customer information and privacy concerns

Only include customer or other people's information where you are authorised to do so. Avoid unnecessary sensitive information in job notes, feedback and plan uploads. If you have a privacy concern, email support with the relevant details. We will investigate and respond. You can also contact the Office of the Australian Information Commissioner for information about applicable privacy complaint options.

We may update this policy as the service changes. The date above identifies this version.