Cancellation & refunds

Paid subscriptions

Signed-in members can subscribe using live Stripe checkout, which takes a real payment and starts a monthly subscription. This cancellation and refund policy applies to those subscriptions. Public account registration is not open yet. Sandbox checkout, when used for development, is labelled separately and does not take real payments.

Cancel from your account

Open My account, choose subscription management, then cancel in the Stripe billing portal. Cancellation stops the next renewal. Access continues until the end of your paid period. If the portal is unavailable, email joelockenden@gmail.com from your account email for help.

After expiry, saved account jobs remain available to view and download. Creating, editing and saving pause. Download a backup before deleting your account. Cancellation does not itself delete your account or its saved jobs.

Changing your plan

Upgrades apply after payment confirmation; Stripe shows any prorated charge before you confirm. Downgrades apply at the end of the paid period. Previously used jobs still count toward the current calendar month. There are no automatic charges for exceeding a job allowance.

Refund requests

Contact joelockenden@gmail.com with your account email, invoice reference and a short explanation. Never email card numbers, passwords or sign-in codes.

We will review incorrect or duplicate charges and problems with the service. Cancellation alone does not automatically refund the current paid period. For a change of mind, contact us and we will consider the circumstances.

Nothing in this policy excludes your rights under applicable Australian Consumer Law. Where a consumer guarantee applies, you may be entitled to a remedy such as a refund, cancellation or having a problem fixed, depending on the circumstances. We do not apply a blanket “no refunds” rule.

Free trials and lifetime testers

Free trials end without automatically charging you. Approved lifetime testers keep free lifetime access and do not need a subscription.